This Privacy Policy outlines how Elevate EPA Ltd ("Elevate") collects, uses, stores, and protects the personal information of individuals and organisations, including Independent Assessors, apprentices, employers, training providers, and other stakeholders. It also explains how we meet our obligations to Ofqual, our regulator. Elevate is committed to safeguarding your privacy. Please take a moment to review this policy before sharing any personal details with us.
What information do we collect?
Elevate may collect and process the following types of personal information:
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For Apprentices: Name, address, contact details, employer and training provider information, assessment results, and any other relevant information for the end-point assessment process.
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For Independent Assessors: Name, qualifications, professional history, contact details, and evidence of ongoing competence.
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For Employers and Training Providers: Organisation name, contact details, and any other relevant information to facilitate the assessment process.
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Any personal information provided directly to Elevate by you or your representatives.
We may also collect information as required by Ofqual to meet regulatory obligations, such as maintaining accurate and auditable records of assessment and certification.
How we collect personal information
We collect personal information in several ways, including:
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When you provide information directly to us via our website, in person, by phone, or in writing (e.g., by email or other electronic means).
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When Independent Assessors, employers, or training providers submit information on behalf of apprentices.
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When we receive and generate information through platforms used to manage assessments and certifications, such as ACE360.
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Automatically, when you visit our website or interact with our systems.
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From third parties, such as training providers, employers, or regulators, with your consent.
Legal basis for collecting your personal data
We process personal data under the following legal bases:
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To perform our contractual obligations as an End-Point Assessment Organisation (EPAO), such as scheduling assessments and awarding certificates.
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To comply with regulatory requirements set by Ofqual, including maintaining records and ensuring the integrity of assessments.
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To pursue legitimate interests, such as ensuring fair assessments, monitoring Independent Assessors’ performance, and supporting the apprenticeship journey.
Who has access to the data?
We may share your personal information with:
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Independent Assessors: For conducting and verifying assessments.
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Employers and Training Providers: To ensure the smooth delivery of end-point assessments and provide feedback where necessary.
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Ofqual: To comply with regulatory audits, data submissions, and other statutory requirements.
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Trusted third-party service providers who support our operations, such as IT systems providers or contractors.
We will not share your personal information for purposes outside this policy without your consent unless required by law.
Automatic collection of your personal information
When you visit our website, our systems may automatically collect:
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Your IP address and server information.
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The website you visited prior to ours.
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Your domain name.
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The date and time of your visit.
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Pages accessed and files downloaded.
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The browser you used.
This data may be used for security purposes, analytics, or to enhance user experience.
How we use personal data
We use personal information to:
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Facilitate the end-point assessment process for apprentices.
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Communicate with apprentices, Independent Assessors, employers, and training providers.
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Monitor and assure the quality of assessments conducted by Independent Assessors.
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Fulfil reporting requirements to Ofqual, including audits and compliance checks.
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Conduct surveys and research to improve our services.
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Resolve disputes and address appeals in line with our policies.
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Comply with legal obligations or respond to regulatory requests.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us:
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Identify users and maintain session integrity.
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Customise and measure the effectiveness of our website and communications.
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Analyse website usage for improvement.
You can manage your cookie preferences through your browser settings. Disabling cookies may impact your ability to access some website features.
Storage and security
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. This includes:
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Secure storage and encryption of data where applicable.
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Regular reviews to ensure compliance with data protection regulations.
Where information is no longer required, we securely delete or anonymise it.
Access to your information
You may request access to the personal information we hold about you by contacting us at melanie.feek@elevate-epa.co.uk. We aim to respond promptly to all requests.
If you believe any information we hold is inaccurate, please let us know, and we will make the necessary corrections.
Opting out
You may opt out of receiving non-essential communications, such as marketing emails, by contacting us at melanie.feek@elevate-epa.co.uk. Please note that opting out will not affect essential operational communications.
Contact us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Email: melanie.feek@elevate-epa.co.uk